Refund Policy

Return and Refund Policy

Last updated: September 19, 2024

Thank you for shopping at Hi Fanss.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hi Fanss.

  • Service refers to the Website.

  • Website refers to Hi Fanss, accessible from https://hifanss.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Service or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

Cancelling Your Subscription

A: Cancellation by User: You may cancel your monthly membership subscription for our on-demand training at any time (either via your account or by contacting our support team). Your cancellation will be effective at the end of your current billing cycle and  you will continue to have access to all of your subscription for the remainder of your current billing cycle.

B: Cancellation for Cause by Hi Fanss: We reserve the right to immediately cancel your subscription or temporarily or permanently restrict your access to all or any portion of the services in the event of the user’s: (i) breach of these terms; (ii) violation of any law applicable to the services or the website; (iii) engaging in any conduct that Hi Fanss, in its sole discretion, deems to be damaging to the services, website, or any third parties.

C: Cancellation for Convenience by Hi Fanss: We reserve the right to cancel your subscription or to temporarily or permanently restrict your access to all or any portion of the subscription-based services in our sole discretion, by providing at least 7 days notice to you.

Conditions for Refund

In order for the Services to be eligible for a refund, please make sure that:

  •  Refund will be initiated within 3 days and will be credited into respective bank account within 5 days

Conditions for Returns

In order for the Services to be eligible for a return, please make sure that:

  • The Services were purchased in the last 14 days

The following Services cannot be returned:

  • The supply of Services made to Your specifications or clearly personalized.
  • The supply of Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Services which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any subscribers that does not meet the above return conditions in our sole discretion.

Only regular priced Services may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: